Overview
We want you to love your Border-Clash Rum. If there’s an issue, we’ll do our best to make it right.
Damaged or Faulty Items
If your item arrives damaged or faulty:
- Contact us within 48 hours of delivery
- Email: [your email]
- Include photos of the damage
We will:
- Offer a replacement, or
- Provide a full refund
Incorrect Orders
If you receive the wrong item:
- Contact us within 48 hours
- We will arrange replacement or refund
Change of Mind
Due to the nature of alcohol products, we do not accept returns for change of mind once dispatched.
Non-Delivery / Lost Items
If your order has not arrived:
- Contact us within 7 days
- We will investigate with Royal Mail
- Replacement or refund will be issued if confirmed lost
Refund Processing
Approved refunds will be processed within 5–10 working days to your original payment method.
Important Notes
- All items must be handled and stored appropriately after delivery
- We are not responsible for failed deliveries due to incorrect address details